Wednesday, September 15, 2010

Walmart makes good on Iron Man 2 Blu-ray price mistake

Kudos to Walmart! If only Amazon and Dell were this gracious:

Dear Daniel Degrandpre,

You recently received an email from us that your order of Iron Man 2 (Blu-ray + Standard DVD + Digital Copy) (Widescreen) had been cancelled due to a limited supply issue. The cancellation was due to a pricing error on this item, not a supply issue. We're sorry for the confusion and the inconvenience.

To thank you for your understanding, we will honor the $15 price that was displayed at the time of your purchase. We will email you a $10.84 eGift Card to cover the difference from the current price of $24.96 plus tax. Your eGift card will be emailed within the next 24 hours and can be applied towards the purchase of this item or a different item. We’ll issue one eGift Card per affected customer; this card can be used online at only.

If you would still like to preorder the Iron Man 2 Blu-ray, please wait for your eGift card and then follow the link below to place your order:

If you have any questions, please reply to this email and let us know how we can help.


Your Customer Service Team

Monday, June 21, 2010

Public's Gilt City "Deal" Was Anything But

(Public. It looks much better inside)

I bought Gilt City's $150 deal on a 5-course tasting menu for two with wine at Public. A Michelin Star winner, Public is normally a fantastic restaurant, and $150 is a helluva deal to include wine pairings. Or so you'd think.

The tasting menu was only 3 for 5, with flavorless venison and a terrible dessert. Wines were only 2 for 5. (None were bad, but only 2 were actually good.) The server never bothered to ask us how anything tasted, and the incredibly fast pace got us out in just over 70 minutes. (For 5 courses! Is this an Applebee's?)

Overall, we felt treated like we had used a gift certificate. I did like Public, a lot. Now I'll probably never go back. My wife certainly won't. And I definitely won't trust Gilt City just because the restaurant is top-notch.

Gilt City (free membership required)

Update: I sent this feedback to Gilt, and Gilt gave me $25 for use on a future Gilt purchase. But far more valuable was the apology, sent directly from the president of Gilt City. Nice touch.

Friday, June 18, 2010

HBO FAIL told me today to "upgrade" from Chrome to Firefox or Safari. That's so incredibly ignorant of them, I'm considering an upgrade from HBO to "no HBO" (otherwise known as "NOBO").

Saturday, April 3, 2010

Reader email: "Sears seriously sucks"

First email I read this morning:


I just wanted to make you aware that every single time I have tried to buy an item that you list from Sears, none of them EVER work out.
Tonight, I tried to buy one of those boys jackets. First it said that they had problems with Paypal. Then, after they took my credit card number, and got my email address in their database, they tell me, they are out of stock.
Every single time I have tried to buy an item from Sears that you list, I never end up able to get it,
I know it's not your fault, but I do want to complain about Sears